The Mission

As the Director of Client Experiences at aKillion, you are the bridge between cutting-edge AI capability and enterprise-level execution. You aren't just managing relationships; you are a strategic architect helping our agency partners design, deploy, and scale custom AI agents that redefine their operational DNA.

You will lead the lifecycle of client success—from the initial high-stakes onboarding and technical alignment to the strategic scaling of AI solutions across their entire enterprise portfolio. Your goal is to ensure that aKillion isn't just a tool, but the engine driving their measurable growth.

The Impact: What You’ll Lead

• AI Agent Orchestration: Partner with agencies to identify high-impact workflows and lead the deployment of specialized AI agents that automate and optimize their core services.

• Enterprise Onboarding & Launch: Own the "Day 0" to "Day 90" experience, ensuring enterprise clients move from concept to fully functional AI integration with speed and precision.

• Strategic Scaling: Proactively identify opportunities for agencies to expand their use of aKillion, turning initial pilots into wide-scale, revenue-generating AI departments.

• Cross-Functional Synergy: Act as the "voice of the agency" for our Product and Engineering teams to ensure our AI roadmap stays ahead of enterprise market demands.

• Performance Engineering: Translate complex AI performance metrics into clear, executive-level narratives that prove ROI and secure long-term renewals.

The Persona: You’re a fit if you...

• Think in Systems: You see business problems as workflows and are obsessed with how AI and automation can solve them at scale.

• Speak "Executive" & "Engineer": You can build deep trust with C-suite stakeholders while effectively communicating technical requirements to our product team.

• Are an AI Evangelist: You aren't just "interested" in AI; you understand how it is fundamentally reshaping the agency landscape and want to be at the forefront of that shift.

• Thrive in the Build: You enjoy the "messy middle" of launching new technology and are skilled at creating the playbooks that make the complex feel simple.

The Toolkit: Requirements

• 5+ Years of Experience: Proven track record in high-level Client Success, Solutions Architecture, or Agency Operations, specifically working with enterprise or multi-location clients.

• Automation & Implementation Expertise: Hands-on experience overseeing the implementation of complex SaaS solutions, API integrations, or automated workflows.

• Agency DNA: A deep understanding of how agencies make money, how they scale, and the friction points they face when adopting new technology.

• Strategic Account Mastery: Demonstrated success in managing high-value portfolios, driving net-revenue retention (NRR), and navigating complex enterprise renewals.

• Data Literacy: The ability to dissect performance data and transform it into a compelling story of operational efficiency and growth.

• Adaptability: The grit to thrive in a fast-paced environment where the product evolves weekly and the "standard procedure" is often something you will help create.

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